Digital Client Service Manager

London, England, United Kingdom


We are looking for a client-focused, highly organised, data-minded, Digital Client Services Manager to join our growing team. You will be responsible for managing a portfolio of hotels through a set digital marketing program - a hotel group which is one of the international leaders within the hotel industry.

The role requires a pro-active, personable, organised, analytical and versatile person. The services you will be providing are based on a fixed digital marketing program, so it requires a structured, efficient and well organised approach.

Following a short training period, you'll quickly be taking the reins of a large portfolio of hotel client accounts, and be responsible for all liaison and project management of their various digital requirements, so a solid understanding of digital marketing is essential - ideally stretching across paid media advertising, SEO and data analysis.

Most importantly you need to genuinely enjoy working with people and delivering great service; this role is primarily about servicing our clients and involves a significant amount of time talking to them - on the phone or over video conferencing mainly, as the clients are based all over Europe & the Middle East. The ideal candidate should naturally be in their comfort zone when dealing with people; able to communicate with ease, provide confident client counsel, deal with difficult situations, and juggle varying deadlines and tasks on a daily basis with ease.

The role will include:


Oh and as our wider agency works predominantly with hospitality businesses, and you must love eating, drinking, travelling & having fun!


We offer a competitive salary, a great benefits package, flexible working hours and we even have an office dog! Best of all you'd be a part of the ongoing growth of this ambitious award-winning agency, who just happen to be the most friendly bunch you'll ever meet!

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